Support
A clear path for product, billing, and privacy help.
Current plans do not include a published response-time SLA. Use the contact that matches your request and include enough non-secret context to investigate it.
- Contact[01]
Product and billing
For sign-in, project, job, export, credit, checkout, or charge questions.
support@example.invalid - Contact[02]
Privacy requests
For access, correction, export, restriction, objection, or deletion requests. Identity and authority are verified manually.
privacy@example.invalid - Guidance[03]
Send useful context, not credentials
Include your account email, organisation, affected project or job identifier, approximate time and time zone, steps to reproduce, and a redacted screenshot when useful. Never send a password, refresh token, session token, full payment-card number, or authenticator code.
- Security[04]
Security concern
Use the support address with “Security” in the subject. Do not exploit, retain, or publicly disclose customer data while reporting an issue.
- Guidance[05]
Self-service limitations
Account deletion is not currently self-service. Follow the verified manual process in the Privacy Policy.
- Policies[06]
Privacy Policy
What is collected, why, how long it is kept, and how to make a request.
- Policies[07]
Terms of Service
The agreement that covers accounts, projects, credits and acceptable conduct.
- Policies[08]
Acceptable Use Policy
What you may and may not upload, generate or share.
- Policies[09]
Cookie and Browser Storage Notice
The browser storage RenderBoard uses and why.
- Policies[10]
Refund Policy
How to request a refund and what the process does and does not promise.
- Policies[11]
Subprocessors
Third-party processors declared for this deployment.
- Policies[12]
Pricing
How plans, credits, estimates and checkout work.
Still stuck? Write to us
Product, billing and security questions go to the support address. Include the project or job identifier and never a password or token.
